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Warranty & Non-Warranty Repair Service Options

The service options and pricing listed in this article apply to customers inside the USA only.  If you reside outside the USA, contact an authorized dealer or distributor in your country for service options.  Find the distributors in your country using our Dealer Locator.

How do I get my product repaired?

All warranty and non-warranty returns should be sent to JL Audio freight prepaid through an authorized JL Audio dealer and must be accompanied by proof of purchase (a copy of the original sales receipt.)

Find the authorized JL Audio dealers in your area using our Dealer Locator.

Is my product covered under warranty?

The JL Audio manufacturer's warranty varies with product type.  For details, please review our Warranty Information.

How much will my repair cost?

Out of warranty repair cost varies with product model.  See the attached pricing schedule at the bottom of this article for pricing of current, repairable products.  Products not listed on the pricing schedule cannot be repaired by JL Audio.

Note an additional $50 re-serialization fee will be charged for any eligible product returned for non-warranty service with defaced, altered, or removed serial numbers.

Payments are made to the authorized dealer.

How long will my repair take?

Typical turnaround time for most repairs is three weeks, however, part availability may prolong repair time.

 

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